Inventory Availability

Most of the items in our inventory are one of a kind or available in small quantities, which means items can sell out quick!  We try our best to keep our online inventory availability up to date, but please understand, since our inventory is displayed both in our retail store and also online, there's a chance an item you have selected has already been sold. We know it's disappointing when this happens (we hate it too!) but, we'll let you know and immediately refund your payment. 


We accept Visa, Master Card, Discover - Credit or Debit.  We process securely through Square both on online and in our retail store.  (We  only ship to the US)
Payment error? ....Ughgh..Don't you hate that? If you are receiving one, more than likely it's a problem with the credit card information you've typed. The billing address has to match exactly what your bank has on file or it says NOPE! Double check all of your information closely. Look for any typos and recheck those dates!


Order Verification
There may be times when we will need to contact you to verify your purchase.  Credit card authorization and address verification must be received prior to shipping any order so please make sure the phone number you provide is correct so there are no delays in getting your order out.


We have a flat-rate shipping charge of $6.99 per order. We usually need 1 day to process and pack your order and then ship out the following day. (Orders placed Friday will ship Monday excluding Holidays)  We ship packages during regular business hours Monday thru Friday by either US Postal Mail or UPS with tracking. This doesn't include weekends or Holidays so be sure to take this into consideration when estimating an arrival date. We know how excited you are to receive your purchase so if for some reason there is a delay we'll let you know!
To protect higher value shipments, any order over $75.00 will require a signature for delivery.


If for some reason your package arrives damaged please keep all contents and packaging. Contact us immediately for directions on how to proceed.


Failed Deliveries & Returned Packages
In the event that UPS/USPS is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, Hearland Soul is not responsible for payment of return shipping costs levied by the courier. Similarly, we are is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.


Lost or stolen Packages
Please make sure your ship-to address is a secure location. Heartland Soul is not responsible for lost or stolen packages. Once your packages leaves our hands we have no control over it! In the event a package is lost or stolen, check your issued tracking number and then contact USPS to open an investigation. To protect higher value shipments, any order over $75.00 will require a signature for delivery.


In-Store Pickup
Some of our larger items items cannot be shipped and will be marked "IN-STORE Pickup up ONLY"   We normally need 1 business day to process your order. You'll receive an email notification as soon as your purchase is ready to go home with you! We ask that you pick up your order within a week. Normal pick up hours are Mon & Tue - Noon to 5pm, Wed -Fri 10am to 6pm. Saturday until 2pm. If these times don't work for you contact us and we'll see if we can work out another time. We're limited on space so storage fees may apply for items not picked up unless other arrangements have been made.


We want you to be happy with your purchase so we will gladly issue "STORE CREDIT" for any unworn, unaltered, regular priced item that didn't work for you. Our tags must be attached. (Discounted items are final sale and are not eligible for return.) Returns must be postmarked within 10 days of the date your order leaves our store  so please inspect your items as soon as they arrive! 

If you need to make a return,  follow the steps on the  RETURNS page link above.

Use of Website
Our website is not for children and intended for adults 18 and over.


We promise to never sell, rent, or otherwise compormise your personal information. Your credit card information is not collected or stored by our website. It is encrypted and secured by your credit card gateway. As with most websites, we do use google analytics which sets cookies and collect anonymous user information such as IP Address, the type and browser of device being used to access our website. This helps us optimize our site for a better customer experience. You can read our full PRIVACY POLICY HERE


Contact Us
We're a small family operation.  We operate both a retail storefront and our online website. We strive to provide great products and customer service!  Although you can shop our online boutique website 24hrs a day, the humans behind this operation don't quite have that stamina! We have families, mounds of laundry :) and we need to sleep! haha!
Please leave a message using the contact form and we'll get back to you as soon as possible. You can also call our retail store number during business hours @ 785-828-3548 (Mon & Tue - Noon to 5pm, Wed thru Fri 10am to 6pm central time)


A Final Thought...

You can't see us, but behind the scenes of this small business we're a group of hard working AWESOME people doing our best! Sometimes, inside this world we call the internet, it's easy to forget a real person is sitting on the other side of the screen! We appreciate courtious and respectful interactions!
Be Kind, be honest, be forgiving & true... and all of these things will come back to you! Words to live by, right? :)


If you have any questions or concerns, please feel free to use the Contact form on our website or give us a call at 785-828-3548 during retail business hours.